Frequently Asked Questions
Everything you need to know about shopping with Industry & Co for your home.
What is the standard shipping timeframe for furniture and large decor?
Standard shipping for small decor items takes 3-5 business days. For larger furniture pieces, our white-glove delivery service typically takes 7-14 business days, depending on your location.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
Yes, at Industry & Co, we prioritize sustainability. All our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Do you offer assembly services for furniture?
Most of our large furniture pieces include complimentary white-glove delivery, which includes assembly and removal of all packaging materials. For smaller items, assembly instructions are included.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for larger purchases.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.